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Refund Request
Understand refundable amounts, retained fees and how to request a review.
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When your case moves forward
The roadmap begins with your inquiry. Paid case work follows verified payment, your signed agreement and the required information. AI research produces candidates; a coordinator confirms the property-specific details. Each open task identifies what is missing and who handles it. Your coordinator confirms the next action when requirements or property timing change.
Eligibility and property requirements
Provide accurate identity, occupant and financial information through the secure process requested for your case. The property decides its corporate and occupant screening, income documents, availability and approval conditions. Nohvara confirms whether the proposed lease structure is allowed before submitting. A past eviction or credit concern is a reason to explore the program, not a promise of automatic approval.
Never provide a bank password to an agent. If a property requires verification you cannot complete, tell your coordinator before paying an application fee so alternatives can be reviewed.
Your written agreement
Review the service scope, fee schedule and refund terms before payment. Case work begins only after the required payment is verified, the agreement is completed and required information is received. The signed version identifies the parties and any service period. Property approval, occupancy agreements and key release are separate milestones.
Review the program information ↗Three service payments; separate property costs
The Nohvara service fee totals $888: $296 to start, $296 before the selected-property submission and $296 after written approval before final move-in steps. If you paid $888 upfront, these installments are already covered and are not charged again. Application, admin, screening, holding, deposit, utilities, insurance and other property charges are separately itemized and remain your responsibility.
See every payment category ↗Payment acknowledgment
Before sending a Cash App payment, confirm the issued invoice, $ColdSaint99 recipient, amount and case reference. The standard first installment is $296. A different starting amount requires a written arrangement before payment; sending a smaller amount does not automatically change your schedule or activate the case. Verified payments reduce the $888 balance and are never charged again as later installments. A pending transfer is not a confirmed receipt.
One-month lease fee and monthly option
A Nohvara-held lease has a separate lease-responsibility fee equal to one month of agreed base rent. It is paid to Nohvara and does not replace the first rent payment or deposit. An offered monthly alternative requires a written schedule showing the added amount, term and total cost. Where Nohvara holds the lease, you pay the agreed itemized monthly amount to Nohvara, and Nohvara pays the property.
Refund Request and your case record
For an unsuccessful property application, the standard program refund is $296 only after the full $888 has been verified as paid, whether upfront or in three $296 installments. Nohvara retains $592. One or two paid installments do not qualify for a standard program refund. After approval, changing your mind or declining the approved property does not qualify. Property application fees and disclosed nonrefundable property charges are separate, retained by their stated recipient under the applicable terms, and never deducted twice. Billing errors, duplicate payments, unused rent or deposits and refunds required by law are handled separately; this policy does not waive applicable rights.
Read the policy and worked example ↗What releases the keys?
Written approval is followed by the required signed lease/occupancy documents, confirmed service and property payments, insurance if required, and any remaining property conditions. You receive the actual collection instructions from the property or authorized representative. Neither an AI match nor a payment screenshot can authorize key release.
If your application is not approved
For an unsuccessful property application, the standard program refund is $296 only after the full $888 has been verified as paid, whether upfront or in three $296 installments. Nohvara retains $592. One or two paid installments do not qualify for a standard program refund. After approval, changing your mind or declining the approved property does not qualify. Property application fees and disclosed nonrefundable property charges are separate, retained by their stated recipient under the applicable terms, and never deducted twice. Billing errors, duplicate payments, unused rent or deposits and refunds required by law are handled separately; this policy does not waive applicable rights. A pending application is not a denial. The final installment remains due after approval; no extra payment is required merely to request review.
Application, admin and other prepaid funds
Application fees and separately disclosed nonrefundable administration charges are retained. Your statement identifies each charge, its recipient and what has been paid to the property. Other eligible, unused prepaid funds are returned after reconciliation. Rent and deposits held by a property follow the applicable lease and deposit rules. The same charge is never deducted twice.
After written property approval
Choosing not to proceed after written approval does not qualify for a voluntary-cancellation refund under this policy. You can still use Refund Request to question a charge, report an error or ask for a review. Approval does not itself mean you signed a lease or authorize us to sign for you. Signed agreements and applicable rights continue to govern.
Your refund review, step by step
01 · REQUEST
Tell us what happened
Choose unsuccessful application, cancellation, duplicate payment or another payment concern. Your private case should supply your client reference; include the invoice and transaction reference, date paid, amount and a short explanation. Do not send passwords, full card numbers or bank login details.
02 · RECONCILE
Check the case and every charge
The assigned reviewer compares the signed fee schedule, verified receipts, property submission and written decision. A pending application stays pending. Missing information is identified so you know what is needed for the review.
03 · DECIDE
Receive an itemized result
An authorized administrator confirms the refundable service amount, retained application/admin charges and other eligible unused funds. You receive the reason for any reduction or denial. An AI-generated estimate is not a refund authorization.
04 · RETURN
Track an approved refund
Approval, refund sent and refund received are separate statuses. The record includes the payment method, actual amount and transaction reference once sent. Processing time depends on the payment service; the preview does not promise a settlement date.
A worked example
Illustration only: you paid an $888 service fee, a $100 application fee, a disclosed $200 nonrefundable admin fee and $1,500 toward rent that Nohvara still holds unused. If the application is unsuccessful and that prepaid rent is eligible for return, the itemized refund is $296 service refund + $1,500 unused rent = $1,796. Retained: $592 of the service fee + $100 application + $200 admin = $892. Total originally paid: $2,688.
Actual property charges vary. Money already held by the property, partial service payments and other arrangements need their own reconciliation.
Read the complete refund information
The $888 service fee covers the Nohvara services identified in your agreement. It may be paid in full or through three $296 milestones. It is separate from property fees, rent, deposits and any separately accepted lease-responsibility fee or monthly option.
A client who paid the full $888 and did not obtain property approval can request a refund of $296 from that service fee. Application fees and disclosed nonrefundable admin charges are retained; any other eligible unused prepaid balance is returned after itemization. A request is reviewed against the actual payment and case record. One or two installments do not qualify for a standard program refund.
After written approval, changing your mind or choosing not to move forward does not qualify for a voluntary-cancellation refund. Requests before a final decision receive individual review under the signed terms. Incorrect charges, duplicate payments and applicable refund rights can still be raised at any stage.
Submit through Refund Request in your client portal once private submission is available. Your reviewer must explain the decision and identify any refund actually sent. The terms accepted for your case govern any applicable review period and service commitments.
Refund Request
For an unsuccessful property application, the standard program refund is $296 only after the full $888 has been verified as paid, whether upfront or in three $296 installments. Nohvara retains $592. One or two paid installments do not qualify for a standard program refund. After approval, changing your mind or declining the approved property does not qualify. Property application fees and disclosed nonrefundable property charges are separate, retained by their stated recipient under the applicable terms, and never deducted twice. Billing errors, duplicate payments, unused rent or deposits and refunds required by law are handled separately; this policy does not waive applicable rights.
Duplicate payments, incorrect charges, unperformed services and requests involving applicable refund rights receive individual review. This policy does not remove rights under applicable law.
Open Refund Request ↗The portal is an interactive preview. Live private request submission and refund processing are not connected yet. No review deadline begins in the preview.