Military housing · First start housing · Corporate leasing

Refund Request

Understand refundable amounts, retained fees and how to request a review.

HOW YOUR MOVE COMES TOGETHER

From your first details to your front door.

A Day 0–14 planning roadmap. Day ranges are targets in business days, not a guaranteed approval deadline. Steps may overlap, and property reviews or missing requirements can extend the process.

Welcoming home interior from Nohvara’s brand film

Scroll across the roadmap to explore every stage →

01
DAY 0

Open your housing brief

Tell us whether you need an apartment or house, your preferred area, bedrooms, base-rent budget, move date and furnished preference. Choose email and SMS contact preferences separately.

You: confirm your needs. Nohvara: prepare your case.

02
DAY 0

Choose your service-payment schedule

Review the service terms and an itemized invoice. Pay $296 to begin the three-stage $888 plan, or pay the $888 service fee in full. Cash App receipt is checked manually; a screenshot alone does not confirm payment.

Due to Nohvara: first $296, or full $888.

03
DAYS 0–1

Review and sign your service agreement

Once payment is verified, review the exact agreement for your case and sign through the designated process before case work begins. It identifies scope, charges, responsibilities and refund terms. Keep your signed copy.

Required: verified payment and completed agreement.

04
DAYS 2–4

Let AI prepare your property shortlist

AI searches against your housing brief and saves the best three to five candidates with links, rent, dates and verification gaps. You may add preferred listings. Staff handles blocked sources or searches with no suitable matches.

Your folder: criteria, listing evidence and next actions.

05
DAYS 3–5

Select a property with a verified path

Review the shortlist with your coordinator. Confirm current availability, the full quote, corporate-lease and occupant permission, screening requirements and application method. Authorize the particular property before submission.

Decision: your chosen property, supported by actual requirements. Before submission, confirm the address/unit, current rent, full move-in costs, screening requirements and nonrefundable fees. Your written authorization identifies that property. AI prepares 3–5 matches; staff verifies corporate permission and checks documented property relationships. A prior relationship supports research but does not guarantee approval.

06
DAYS 4–6

Complete the second service milestone

If using installments, pay the second $296 before the selected-property application. Your separate property-fee invoice identifies application/admin charges, who receives them and which are nonrefundable.

Due: second $296 if unpaid; property charges separately.

07
DAYS 5–7

Submit the authorized application

After required documents, signatures and payments are confirmed, Nohvara submits or coordinates the permitted corporate application. Your case records the receipt and the property response. Requests for more information are shown as open tasks.

Status: submitted, awaiting information or property decision.

08
DAYS 7–14

Complete approval conditions and collect keys

If written approval arrives, pay the final $296 if unpaid. Complete the separate one-month lease fee or accepted monthly option, required rent/deposit and property charges, occupancy documents and insurance where required. The property or authorized representative confirms key collection only after its conditions are satisfied.

Required: written approval, settled funds and executed documents.

When your case moves forward

The roadmap begins with your inquiry. Paid case work follows verified payment, your signed agreement and the required information. AI research produces candidates; a coordinator confirms the property-specific details. Each open task identifies what is missing and who handles it. Your coordinator confirms the next action when requirements or property timing change.

Eligibility and property requirements

Provide accurate identity, occupant and financial information through the secure process requested for your case. The property decides its corporate and occupant screening, income documents, availability and approval conditions. Nohvara confirms whether the proposed lease structure is allowed before submitting. A past eviction or credit concern is a reason to explore the program, not a promise of automatic approval.

Never provide a bank password to an agent. If a property requires verification you cannot complete, tell your coordinator before paying an application fee so alternatives can be reviewed.

Your written agreement

Review the service scope, fee schedule and refund terms before payment. Case work begins only after the required payment is verified, the agreement is completed and required information is received. The signed version identifies the parties and any service period. Property approval, occupancy agreements and key release are separate milestones.

Review the program information ↗

Three service payments; separate property costs

The Nohvara service fee totals $888: $296 to start, $296 before the selected-property submission and $296 after written approval before final move-in steps. If you paid $888 upfront, these installments are already covered and are not charged again. Application, admin, screening, holding, deposit, utilities, insurance and other property charges are separately itemized and remain your responsibility.

See every payment category ↗

Payment acknowledgment

Before sending a Cash App payment, confirm the issued invoice, $ColdSaint99 recipient, amount and case reference. The standard first installment is $296. A different starting amount requires a written arrangement before payment; sending a smaller amount does not automatically change your schedule or activate the case. Verified payments reduce the $888 balance and are never charged again as later installments. A pending transfer is not a confirmed receipt.

One-month lease fee and monthly option

A Nohvara-held lease has a separate lease-responsibility fee equal to one month of agreed base rent. It is paid to Nohvara and does not replace the first rent payment or deposit. An offered monthly alternative requires a written schedule showing the added amount, term and total cost. Where Nohvara holds the lease, you pay the agreed itemized monthly amount to Nohvara, and Nohvara pays the property.

Refund Request and your case record

For an unsuccessful property application, the standard program refund is $296 only after the full $888 has been verified as paid, whether upfront or in three $296 installments. Nohvara retains $592. One or two paid installments do not qualify for a standard program refund. After approval, changing your mind or declining the approved property does not qualify. Property application fees and disclosed nonrefundable property charges are separate, retained by their stated recipient under the applicable terms, and never deducted twice. Billing errors, duplicate payments, unused rent or deposits and refunds required by law are handled separately; this policy does not waive applicable rights.

Read the policy and worked example ↗

What releases the keys?

Written approval is followed by the required signed lease/occupancy documents, confirmed service and property payments, insurance if required, and any remaining property conditions. You receive the actual collection instructions from the property or authorized representative. Neither an AI match nor a payment screenshot can authorize key release.

If your application is not approved

For an unsuccessful property application, the standard program refund is $296 only after the full $888 has been verified as paid, whether upfront or in three $296 installments. Nohvara retains $592. One or two paid installments do not qualify for a standard program refund. After approval, changing your mind or declining the approved property does not qualify. Property application fees and disclosed nonrefundable property charges are separate, retained by their stated recipient under the applicable terms, and never deducted twice. Billing errors, duplicate payments, unused rent or deposits and refunds required by law are handled separately; this policy does not waive applicable rights. A pending application is not a denial. The final installment remains due after approval; no extra payment is required merely to request review.

Application, admin and other prepaid funds

Application fees and separately disclosed nonrefundable administration charges are retained. Your statement identifies each charge, its recipient and what has been paid to the property. Other eligible, unused prepaid funds are returned after reconciliation. Rent and deposits held by a property follow the applicable lease and deposit rules. The same charge is never deducted twice.

After written property approval

Choosing not to proceed after written approval does not qualify for a voluntary-cancellation refund under this policy. You can still use Refund Request to question a charge, report an error or ask for a review. Approval does not itself mean you signed a lease or authorize us to sign for you. Signed agreements and applicable rights continue to govern.

Your refund review, step by step

01 · REQUEST

Tell us what happened

Choose unsuccessful application, cancellation, duplicate payment or another payment concern. Your private case should supply your client reference; include the invoice and transaction reference, date paid, amount and a short explanation. Do not send passwords, full card numbers or bank login details.

02 · RECONCILE

Check the case and every charge

The assigned reviewer compares the signed fee schedule, verified receipts, property submission and written decision. A pending application stays pending. Missing information is identified so you know what is needed for the review.

03 · DECIDE

Receive an itemized result

An authorized administrator confirms the refundable service amount, retained application/admin charges and other eligible unused funds. You receive the reason for any reduction or denial. An AI-generated estimate is not a refund authorization.

04 · RETURN

Track an approved refund

Approval, refund sent and refund received are separate statuses. The record includes the payment method, actual amount and transaction reference once sent. Processing time depends on the payment service; the preview does not promise a settlement date.

A worked example

Illustration only: you paid an $888 service fee, a $100 application fee, a disclosed $200 nonrefundable admin fee and $1,500 toward rent that Nohvara still holds unused. If the application is unsuccessful and that prepaid rent is eligible for return, the itemized refund is $296 service refund + $1,500 unused rent = $1,796. Retained: $592 of the service fee + $100 application + $200 admin = $892. Total originally paid: $2,688.

Actual property charges vary. Money already held by the property, partial service payments and other arrangements need their own reconciliation.

Read the complete refund information

The $888 service fee covers the Nohvara services identified in your agreement. It may be paid in full or through three $296 milestones. It is separate from property fees, rent, deposits and any separately accepted lease-responsibility fee or monthly option.

A client who paid the full $888 and did not obtain property approval can request a refund of $296 from that service fee. Application fees and disclosed nonrefundable admin charges are retained; any other eligible unused prepaid balance is returned after itemization. A request is reviewed against the actual payment and case record. One or two installments do not qualify for a standard program refund.

After written approval, changing your mind or choosing not to move forward does not qualify for a voluntary-cancellation refund. Requests before a final decision receive individual review under the signed terms. Incorrect charges, duplicate payments and applicable refund rights can still be raised at any stage.

Submit through Refund Request in your client portal once private submission is available. Your reviewer must explain the decision and identify any refund actually sent. The terms accepted for your case govern any applicable review period and service commitments.

Refund Request

For an unsuccessful property application, the standard program refund is $296 only after the full $888 has been verified as paid, whether upfront or in three $296 installments. Nohvara retains $592. One or two paid installments do not qualify for a standard program refund. After approval, changing your mind or declining the approved property does not qualify. Property application fees and disclosed nonrefundable property charges are separate, retained by their stated recipient under the applicable terms, and never deducted twice. Billing errors, duplicate payments, unused rent or deposits and refunds required by law are handled separately; this policy does not waive applicable rights.

Duplicate payments, incorrect charges, unperformed services and requests involving applicable refund rights receive individual review. This policy does not remove rights under applicable law.

Open Refund Request ↗

The portal is an interactive preview. Live private request submission and refund processing are not connected yet. No review deadline begins in the preview.